Frontline Broadcast Engineer
Engineering Operations is part of the BBC’s Design and Engineering division. The department actively helps BBC programme makers create and deliver great content across radio, TV and online. As a support department our role is to make life as easy as possible for those using the BBC’s technology, while minimising the amount of Licence Fee we consume in doing so.
Engineering Operations within BBC Engineering is principally responsible for supporting live and recorded programme output, supporting studios, broadcast infrastructure and digital production systems across domestic and international offices.
As a Frontline Support Engineer, you will:
- Provide excellent service to users by ensuring that all incidents and service requests are professionally and correctly logged, documented and prioritised; asset records are kept accurate and up-to-date; and progress is effectively and respectfully communicated back to the user
- Minimise disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance
- Ensure that service and knowledge management tools are used effectively, and that agreed service management procedures are followed
- Work with the Team Leaders to maintain and continually improve the service levels provided by the Tech Support Team
- Liaise with other BBC departments and external organisations through agreed processes and procedures to achieve resolutions and enable requests in a timely manner
- Comply with, and action, the BBC major incident, broadcast continuity and emergency procedures as required
- Initiate and comply with Change Control procedures
- Provide technical advice and support to users and colleagues by continually updating understanding of production workflows and the way broadcast equipment and production systems are used within the BBC
- Provide input, advice and feedback on the suitability, sustainability and use of new products and processes
- Keep knowledge and skills up to date by identifying training and work opportunities that will further self development
- Recognise changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them
- Actively support the development of colleagues and the wider technology community through training, knowledge sharing, innovation and driving good practice
- Contribute to appraisals, mentors/supervises trainees and encourages the development of others in the team
- Ensure safe systems of working are followed, including compliance with appropriate safety legislation and BBC Safety Guidelines and ensures suppliers and contractors satisfy the same standards
- Carry out electrical safety testing of broadcast plant in offices, studios and technical areas, including electrical equipment in International Offices
The Ideal Candidate
- Broad technical knowledge, including understanding of complex systems built from many separate components
- Experience of operating within, or demonstrable knowledge of multi-platform environments
- Experience or knowledge of the principles of monitoring and interacting with a range of applications and services
- Experience in supporting a wide range of broadcast and production technologies, systems and equipment including: mixers, linear and non-linear edit systems, camera systems, audio and video recorders, studios, analogue and digital distribution and IP content networks, routers, communications systems, video and audio servers, automated scheduling, etc."
- Experience in logging and managing incidents in an operational environment
- Familiarity with using a range of diagnostic and monitoring tools
- Ability to communicate effectively with external providers and internal partners
- Troubleshooting and diagnosing defects in complex systems
- Able to create supporting documentation for the Operations team
- Appreciation of the principles of prioritization according to service impact, and the ability to work under pressure
- Awareness of current safety legislation and a good working knowledge of BBC safety policy and statutory requirements relating to IT and Engineering - in particular regarding Electricity at Work
- Proven ability to share knowledge with team members for mutual gain
- NVQ Level 5 or above in a relevant technical discipline
- Excellent knowledge of BBC health and safety standards, approaches and processes and other relevant regulatory requirements
- Problem solving methodologies
- Knowledge of ITIL support model
- Experience in media and creative environments
- Knowledge of best practice in IT security, specifically BBC IT Security and DQ policies, standards and procedures if possible
Grade: 6H (proposed band C)
- Excellent career progression – the BBC offers great opportunities for ambitious individuals to seek new challenges and work on many different and varied products.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- A vibrant digital community – we have a strong focus on continuous improvement and engineering excellence. We host regular talks from internal and external speakers, and provide generous opportunities to attend industry events and conferences.
- A variety of technical challenges – we work across a wide range of platforms, languages and technologies; from the latest frameworks and open standards, to the newest devices and modern cloud platforms.
- Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 25 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
About the Company
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
The BBC is currently implementing a Career Path Framework which will result in employees being aligned to generic job titles and job descriptions. Consequently, successful applicants may be realigned to a slightly different job title shortly after joining the BBC