Operations Officer, BBC Children in Need
BBC Children in Need is the BBC’s UK Charity. Our vision is that every child in the UK has a safe, happy and secure childhood and the chance to reach their potential.
The Charity, currently supporting 2,484 projects working with children and young people in the UK, with a total value of c.£137m, has the following strategic aims:
- To increase our impact: to accelerate and broaden the positive and measurable impact that we have on the lives of children and young people.
- To build strong financial foundations: to drive income growth and optimise our funds to maximise the benefit they can have.
- To build a strong charity: be an efficient, effective and well-run organisation, which supports its staff to be their best.
Last year BBC Children in Need received over 3,400 applications for funding and awarded 1,400 grants to the value of £51.4 million.
We are looking for an Operations Officer for a 6 month fixed-term contract.
Interviews will take place on Tuesday 28th November 2017.
The Operations Officer will provide a high level of service to all applicants and grantees who contact the charity by phone, email and post. You will give detailed advice to applicants and provide support to throughout the application process, enabling the highest quality applications to reach the charity. You will verify grant applications for the charity’s main and small grants programmes and also carry out assessments of applications to the charity’s Small Grants programme. The Operations Officer will support all aspects of the grant making functions and work as part of a team when required to support the charity’s Appeal Operations team. You will also support the Head of Operations within Grant Making to deliver a best in class service with strong relationships.
The Ideal Candidate
The successful candidate must have experience of working in the charity, voluntary or public sector, preferably in a grant making environment. You will also have extensive experience of using databases regularly as well as working under pressure with high volumes of work and, importantly, experience of prioritising workloads effectively. You will be an advocate of great customer care with extensive experience of dealing regularly with the public. Specific knowledge of children and young people’s services would be an advantage as would experience of assessing grant applications against specific policies. You will be computer literate with strong MS Office skills, including the ability to analyse and manipulate data. You must be able to analyse data and also interpret both written and oral information. You will be able to produce written communications which are clear and well written and also be a great listener by drawing out information over the telephone. It is essential that you possess excellent organisational and administrative skills and are proficient at following instructions and carrying out tasks accurately, systematically and reliably. The role will involve dealing with difficult and challenging conversations so you must have a positive attitude and a willingness and enthusiasm to coach and support others.
About the Company
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.