Service Development & Delivery Manager
The North Systems & Services team plan and deliver the vision for production technology and services at the BBC’s largest production centre outside of London. The BBC’s MediaCityUK site is a significant base for both production and technology teams, producing around 35,000 hours of TV and radio every year.
We create and own the North Technology strategy, deliver across a wide portfolio of technical projects and establish and manage technology products used by teams including Sport, Children’s, 5Live, News and Radio.
The Service Development & Delivery Manager role is a critical position. You will work side by side with production and operations teams in order to understand their changing workflows and long term requirements whilst also being fully across pan-BBC technology strategy and roadmap. This will put you in the unique position to be able to help set the long term strategy for broadcast and production technology at the BBC in Salford.
You will lead significant pieces of work to determine when, how and with what key broadcast and media technology systems on the site are refreshed, updated and maintained. You will also help to define how changing technology requirements from our production teams are satisfied and how new technology solutions are introduced. In addition, you will partner with other Design & Engineering functions such as Central Architecture, Platform and colleagues working to support other content production teams in order to deliver a joined up and cohesive technology strategy.
Working closely with Head of Service Development & Delivery and reporting directly to the Head of Product – Systems & Services, this is a technical position requiring demonstrable knowledge of broadcast technologies and infrastructure.
The key focus of the SDDM role in North Systems & Services is the strategic medium to long term view of technology systems on the site in order to meet:
- the changing requirements of BBC production teams at MediaCity
- the overarching technology strategy and architecture direction of the BBC
- the introduction and adoption of new technology
In order to achieve this, you will research, identify and recommend new technologies that enable change and innovation through the delivery of departmental products, projects, systems and events.
You will build close working relationships with key internal and external stakeholders to facilitate achievement of objectives in line with portfolio, product and systems strategies and to determine how technology solutions can help to deliver business area priorities.
You will support the effective management of capital portfolio budget and associated financial reporting to PMO and key stakeholders. This includes the planning, development and approval of business cases and associated budgets, ensuring strategic alignment and realisation of benefits.
The Ideal Candidate
The Ideal Candidate Will…
· Be a technology professional with up-to-date knowledge and understanding of the technologies, workflows and interfaces of key media systems.
· Have successfully participated in the delivery or running of solutions or products for the BBC or other major broadcast, communications or enterprise IT operation.
· Have an understanding of the current editorial aims, policies and priorities of the BBC and ability to translate and align these into supporting technology and resource outcomes and deliverables that reflect an agreed strategy.
· Relevant review, analytical and problem solving skills, sufficient to readily assess user needs in order to propose suitable technical or process solutions and any applicable constraints. Ability to use data analysis techniques to inform problem solving.
· Experience of implementing new initiatives and process changes, balancing conflicting aspirations with tactical and pragmatic approaches.
· The ability to motivate colleagues, encouraging participation in decision making but taking responsibility for decisions made.
· Good interpersonal and communication skills sufficient to establish effective working relationships and credibility with internal and external contacts.
· Ability to display good written and verbal communication skills, particularly the ability to present technical initiatives and deliverables in a manner that can be simply and clearly understood by non-technical colleagues.
· Ability to negotiate and influence potentially contentious issues, to develop positive working relationships.
· Possess a working understanding of Information Security Standards, Health and Safety practice and business continuity priorities as they relate to the BBC.
· Can demonstrate an approach to work that is characterised by commitment, motivation and energy, with the ability to remain resilient when under pressure.