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Account Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

This is an exciting opportunity to work on all aspects of managing BBC Studioworks’ ITV Daytime contract.

This will involve working closely with the ITV Daytime teams responsible for creating Good Morning Britain, Lorraine, This Morning and Loose Women.  The right candidate will liaise with key ITV Daytime stakeholders (including Studio Managers, lighting, cameras and editorial teams) and BBC Studioworks staff to ensure seamless delivery of this important contract.  Studio TC2 is also home to other shows such as Peston and Sunday Brunch and this role will be involved with managing these complimentary bookings as well as other projects from time-to-time.

The role reports to the Commercial Manager. Key relationships include client production staff, crews, engineering and operational teams. 

Role Responsibility

This role is responsible for managing the ITV Daytime account, proactively engaging with ITV Daytime stakeholders to deliver excellent customer service on key contract deliverables. You will be accountable for delivering services according to the key performance indicator (KPI) framework, agreed with the customer and tracking all spend and billing and ensure timely invoicing in line with contract requirements. 

This role will ensure the required crew is booked on productions, manage additional filming requests, within and external to the studio. In addition to this, the role will drive clear and open communication channels between the Commercial, technical and Operational Teams (including engineering, facilities management and logistics in particular), creating a mutual trust ensuring seamless customer experience as a project crosses from one part of the team to another.

You will be supporting the delivery teams in resolving any potential conflicts in a timely and conclusive manner whilst creating and delivering value and focusing on a consistent approach across the team.

Are you the right candidate?

Ideally, you will have proven experience of operating within a complex and competitive commercial environment with a proven record of accomplishment in client management and you will be highly customer focused with strong negotiation skills. You will be a ‘tech savvy’ individual who can quickly grasp technical matters and work with subject matter experts to resolve issues to the customer’s satisfaction.  

In order to be successful in this role you will have analytical abilities and experience in working with numbers/finances with the ability to manage conflicting commercial pressures and a proven business acumen. You will have a creative and innovative approach to problem solving and an ability to build and maintain good relationships and be able to influence others.

About the BBC

BBC Studioworks is a commercial subsidiary of the BBC, providing world-class studios and post production services.  We work with broadcasters and production companies to make content for the likes of the BBC, ITV, Channel 4, Channel Five and Sky. 

We operate multicamera TV studios at Television Centre and Elstree and work on a large range of live and recorded productions including The Graham Norton Show, The Chase, Strictly Come Dancing, Celebrity Juice, The Voice, The Jonathan Ross Show, The Russell Howard Hour, The Big Narstie Show, Pointless and many more.

Since 2018, four of ITV’s key Daytime brands have been broadcast live from our studios TC2 and TC3 at Television Centre each week; Good Morning Britain, Lorraine, This Morning and Loose Women.  BBC Studioworks provide technical and crewing support for these studio shows as well as facilitating external filming and looking after their compliment of offices, dressing rooms etc.

Read more here https://bbcstudioworks.com/credit/itv-daytime-shows/

BBC

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