Business Analyst

Job Introduction

The Business Analyst will act as the conduit between the Product Managers, Project Manager, Principal Software Engineer and Software Engineering Team to help translate the product vision and requirements into deliverable product. 

You will work closely with the product teams to collect, understand and document the business requirements for products, projects and features. You will translate these into written specifications, use cases, epics and stories.

You will have a key role in gathering and analysing the data that helps our team to improve the performance of our products.

About the team

With 95% of the UK using the BBC every week, we’re the highest reaching media provider in the UK, driven by the strength of our Broadcast portfolio across TV and Radio. Beyond the UK we are building one of the world’s biggest global media brands, reaching 372 million people a week worldwide across TV, Radio and online.

The Playback team builds the media player used to deliver BBC content across all browsers and mobile applications, powering BBC iPlayer, BBC Sounds, BBC News, BBC Sport and more. We handle live media, catch-up media, podcasts and support 1000s of different devices, including PCs, phones, tablets, Chromecast/Airplay and voice controlled devices.

Our department, Media Services, builds highly scaled media capabilities that are relied on by millions of users every day, both internally and externally to the organisation.  The iPlayer, Sounds and News apps are installed on over 47 million phones and tablets worldwide, and we deliver over 10 million plays per day via our web and mobile players. Globally this adds up to billions of streams delivered to the audience annually. 

Our mission is to build a reliable, scalable, flexible and personalised media platform to help secure the future of the BBC in an internet age, as media distribution moves towards being predominantly IP based.

This will be an exciting time to join as we have commenced the rollout of a brand new web media player designed to support the BBC’s AV delivery needs for the next 5-10 years. (This can be seen live at as we commence its incremental rollout).

The role is based in Dock House, Salford and will work closely with both the mobile media player development team based in Salford and the web player team based in London. They will report into the executive product manager who is based in London. The role will cover both mobile and web development.

Role Responsibility

Key responsibilities will include: 

  • Collaborate and interact with delivery teams contributing to the definition and delivery of the product and supporting processes/workflows.
  • Work with the Executive Product Manager, Developers, and UX team to break down the epics and create deliverable user stories with clear acceptance criteria.
  • Work with Product Management to build business cases and provide cost estimates for them.
  • Investigate and evaluate solutions using a range of approaches, including researching competitor products, commercially available solutions, other BBC products and services.
  • Analyse and document business processes & workflows. Identify opportunities for streamlining and improvements.
  • Help develop and implement processes for the monitoring and reporting of media playback audience and telemetry analytics. Use the results of this monitoring analyse user behaviour to help inform product direction.
  • Track, measure and prepare data and KPI information and analysis to support business reporting and inform product decisions.                    
  • Report to stakeholders and management on performance of Media Playback products providing useful insights and observations in an engaging format.
  • Must have excellent communication skills, both written and spoken evidenced by the ability to communicate across all levels of an organisation
  • An applied knowledge of Agile software development approaches

The Ideal Candidate

  • Expertise in business analysis; the processing of complex requirements into deliverable work packages for the software engineering team
  • Ability to form effective working relationships with a wide range of stakeholders – who are usually the clients of our products, or teams whose products we depend on
  • Ability to identify improvement to business and project processes, collaborative techniques and other methods of ensuring team cohesion and clarity of purpose
  • Expertise in Agile delivery methodology
  • Familiarity with mobile and web software delivery
  • Familiarity with digital media delivery and playback technologies an advantage




Package Description

Band: D 
Contract type: Permanent - Full time
Location: Salford

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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