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Communications Specialist (Project Communications and Outreach Specialist)

Please Note: The application deadline for this job has now passed.

Job Introduction

The Licence Fee Unit (LFU) is responsible for collecting the licence fee, generating £3.8bn of revenue each year. The aim of the LFU is to “to maximise long term net licence fee revenue in a way which sustains public support for the TV licence”, ensuring that the licence fee is collected in an efficient, appropriate and proportionate way. The BBC uses the income from the licence fee to provide services including 8 national TV channels plus regional programming, 10 national radio stations, 40 local radio stations and an extensive website, BBC World Service broadcasts to the world on radio, on TV and online, providing news and information in 32 languages. It is part funded by a government grant and part funded from the licence fee.

The BBC is governed by the BBC Board, which represents the interests of licence fee payers and sets the overall strategy. The BBC's Executive Committee, chaired by the Director-General, Tony Hall, manages the day-to-day operation of the corporation.

As part of modernising the licence fee, the Project Communications and Outreach Specialist will be responsible for creating and managing a national outreach programme and related communications, working with our suppliers, to support customers throughout a period of change.

Role Responsibility

  • To work with the Customer Experience Manager, Communications colleagues and other stakeholders to develop and deliver an outreach programme for a large BBC project including customer care visits and events. 
  • To coordinate with and link to overall BBC communications planning
  • To create partnerships and manage relationships with organisations the BBC wishes to create an outreach programme with
  • To seek guidance in the design of our services and communications to customers to ensure that we are providing the best service that we can
  • To provide strategic advice and support to senior management on key business and policy initiatives impacting hard-to-reach or vulnerable groups.

Are you the right candidate?

  •  Highly-effective interpersonal and communication skills, (verbal and written), including the ability to present clear and concise professional communications to a range of audiences.
  •  Ability to create and manage an external (outreach) stakeholder programme with external organisations.
  • Ability to establish and maintain credibility and effective working relationships with a wide range of contacts, as well as the ability to influence and advise stakeholders.
  • Ability to work effectively in a team and lead on projects yet work independently, using initiative to solve problems when required.
  • Excellent organisational abilities and attention to detail, with the ability to prioritise.

Package Description

Band: C
Contract type:18 month FTC
Location: Broadcast Centre, London

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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