Design (HCI) Researcher
We design the BBC’s amazing digital experiences, from apps to websites, from BBC News to CBeebies. We design the ‘behind the scenes’ employee experiences to help make these happen.
Our ace team of UX designers, architects and researchers collaborate closely with product, editorial and technical teams from across the BBC. Together we create elegant, delightful (not to mention award-winning) digital experiences on mobile, tablet, desktop and TV across many digital products.
We also create experiences that transform the way people work across the BBC; from the production and broadcasting of programmes and content; to financial and HR systems; to the software and hardware staff use day-to day to get their job done.
By joining UX&D, you’ll have an amazing opportunity to define how we create and improve services for employees that unlock creativity at the BBC. You’ll get to shape the tools that help people across the BBC unleash their full creative potential. Working together with users and colleagues, you’ll take a holistic, human-centred approach to the systems we use to make great things.
In a typical day, you can expect to:
• Planning and reporting – creating research plans, tracking and reporting budgets against activity within the plans on a timely basis.
• Design and objective setting – working with teams to define and design the research, create the research objectives and brief, and either conduct or commission as appropriate.
• Ensure user participation – identify and recruit participants for research. Build and manage user-panels as needed.
Design and facilitate research – work with teams to scope and prepare any stimulus material, scripts and session plans for research activities.
• Sharing – coaching and training other members of the team to take part in research activities.
• Reporting – interpret qualitative and quantitative data from research, analyse data and extract actionable findings. Communicate findings to relevant stakeholders effectively using the appropriate materials
• Feedback – organise feedback sessions around research, working with teams to help define solutions to issues identified. Ensure the findings are considered in team decision-making process.
• Archiving – working with the UX&D team, ensure all findings, reports, presentations etc are catalogued for future reference.
• Industry awareness and sharing – Keep up with industry developments in best-practice and user research methods. Capture and share those that could be applied more widely across UX&D.
Are you the right candidate?
You have proven experience of providing design research advice to user experience teams. You have a thorough understanding of design research expertise - this includes lab studies, expert evaluations, creating surveys, interpretations of both quantitative and qualitative data, participatory design sessions, rapid prototyping, ethnographic research methods and persona development.
You’ve got a passion for researching about interface design and beyond. You have proven experience in designing and conducting research in a variety of situation from guerrilla research, to contextual, and lab-based.
You’ve got experience of employing design research based methods and tools such as mental modelling, task analysis, scenarios, statistical analysis, use cases, wire frames, paper prototypes, labelling schemes, flow diagrams, and comparative analysis. You can bring creative approaches to research techniques for all manner of situations – in the field, for hardware, workflows, and across large ecosystems of people, processes and technology.
Your written, verbal communication, and presentation skills are excellent. You can effectively communicate the reasoning behind your approach, methods, results and recommendations, both verbally and in documentation.
You can prioritise and plan your work so that you perform well under pressure and to meet multiple, tight deadlines. You either have a Masters Degree in design research/HCI or the equivalent, and around 2 years’ experience working in the field.
Grade 7 (Proposed Band C)
12 Month FTC / Attachment
About the BBC
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
The BBC is currently implementing a Career Path Framework which will result in employees being aligned to generic job titles and job descriptions.
Consequently, successful applicants may be realigned to a slightly different job title when starting the role.