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Please Note: The application deadline for this job has now passed.

Job Introduction

Engineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.

Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day across Network Radio, News, World Service and BBC North in Salford. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence fee that is consumed in doing so.

Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.

Role Responsibility

The prime responsibility is to carry out a range of IT support duties that are either static or mobile as required by the Team Leaders within W1 and other BBC officies in London.

You will be based within one of the dayside or 24/7 shift teams on a fixed pattern of days and/or nights including weekends and will undertake a mixture of: 1st line support calls, managing user admin requests, typical 2nd line IT desk visits and also within the customer facing “Laptop Clinic.”
You will ensure duties are performed efficiently and to a consistently high standard. Reporting back to the Team Leader you will bring to their attention any issues you encounter during the course of your work that require escalation in order they can assist in reaching a satisfactory resolution.

The Ideal Candidate

As an Engineer, you will have:
• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
• Strong experience of supporting Microsoft Windows Workstation Windows 7 in an operational business environment
• Strong experience of troubleshooting software and hardware issues on windows based desktops and laptops
• Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
• Knowledge of support centre call logging systems.
• Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.
• Experience of training novice users in operating technical equipment and software applications.
• Knowledge of TCP/IP over Ethernet networks
• An understanding of the use of content management systems in large internet sites.
• Knowledge and understanding of security issues in a large corporate networked environment.
• Strong understanding of Intel based hardware.

We would also like to hear about your:
• Experience of supporting Apple MAC OSX in a Networked environment.
• Audio/Video encoding & streaming knowledge.
• Experience using Cool Edit Pro / Adobe audition.
• Knowledge of BBC MyConnect or Cisco VPN Services.
• Knowledge of BBC implementations of Jupiter / VCS Dira / Viz Rt / Weatherscape / Content Production System (CPS) systems.

Package Description

6-12 months Attachment / FTC

Location: New Broadcasting house, London

Grade: 5H

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

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