Head of Archives Operations

Job Introduction

Archives Technology & Services is responsible for the management and storage of the BBC’s catalogue of content,  this includes stores of physical material and a range of systems and products which make BBC content available to our audiences, programme-makers and partners. The BBC’s Archive grows on a daily basis, as well as looking after nearly 100 years of heritage we also develop and design new products and systems to capture and make accessible a huge variety of content.    

The Head of Archives Operations is responsible for the stores, technical and digitisation services we provide to support the BBC’s editorial, production and commercial ambitions as well as our corporate obligations. Ensuring that services perform to agreed levels in support

Role Responsibility

  • Responsible for stores, logistics and digitisation operational services
  • Lead the team to have an effective vision, and purpose, ensuring that systems and services within their remit perform to agreed levels in support of editorial and production colleagues.  Ensure continuity of service to minimize production and audience impacts
  • Own contracts with suppliers, negotiate and influence to hold them accountable for the terms of the agreement
  • Accountable for ensuring the services are properly monitored, supported and maintained, including maintaining resources and skills for resolving issues throughout the lifecycle
  • Accountable for the delivery processes within the teams.
  • Accountable for implementing (and providing guidance on) strategic changes or managing the teams in accordance with any new objectives, guidance received or developed. 
  • Responsible for working with BBC workplace on agreeing scope and level of property services to be provided, communicating any business or change requirements that the Archives Technology and Services area may have.  
  • Conduct regular benchmarking reviews of our services and products against comparable external institutions best practice
  • Create a culture of continuous improvement for the BBC’s archive products and library services 
  • Leading transformation and change programmes on how we deliver Archive products and services in order to deliver organisational efficiencies and benefits through increased automation of services and workflows 

*Please see the attached job description for full role responsibilities*

The Ideal Candidate

We're looking for significant experience in managing and developing products and services – including defining roadmaps, service and product development, service and product life-cycle management, managing stakeholders, implementing long-term plans and applying market/audience/industry knowledge.

You'll also have experience in writing and evaluating product specifications, proposals and reports. Experience in managing multi-disciplinary teams within an agile environment and in-depth knowledge of agile delivery principles, quality software engineering processes and practices are also essential to this opportunity.

You will have experience in establishing services and putting in place appropriate monitoring and reporting for services, as well as driving a culture of delivery and service excellence within teams.

You'll have the ability to plan and a forecast product budget and deliver within that budget.

You'll be knowledgeable in appropriate technologies relevant to the delivery of product/service/platform and the selection of appropriate technology for the task.

You'll need the ability to understand and prioritise the needs of the product’s users - either audience members, editorial or development teams.

You'll have had experience in managing a large team (c.20-60) to deliver a large, high profile, strategic product/service/platform for a large media organisation.

Package Description

Band: F
Contract type: Continuing
Location: Contractual base can be London, Salford, Glasgow, Cardiff or Belfast

Notes: You'll be mapped into our Head of Product job family title if successful in the application

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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