IT Assistant (BBC Children in Need)

Please Note: The application deadline for this job has now passed.

Job Introduction

BBC Children in Need has an exciting opportunity for an IT Assistant to join the charity for a six month fixed-term contract, based in Salford.  

Reporting in to the Senior IT Service Manager, this is a six month fixed term contract to provide technical support to the charity during the busy BBC Children in Need Appeal period. This involves working with a wide variety of charity staff members on a variety of issues, dealing with user IT queries, IT administration requests and working with and assisting the Senior IT Service Manager on larger technical projects.

BBC Children in Need is the BBC’s UK Charity, and exists to make a positive difference to the lives of disadvantaged children and young people across the UK.  Our refreshed objectives and activities will ensure the impact we have on children’s lives is front and centre of the work the charity undertakes over and above the projects and services we fund.

Our focus is on finding and funding the inspiring ideas that change children’s lives.

And whilst we know that every child deserves a childhood that is safe, happy and secure, we know too that a growing number of children are experiencing ever increasing and more complex levels of disadvantage.  In order to find and fund the inspiring ideas, we will build on our commitment across the organisation to work collaboratively with all those who share our aspirations for children and young people.

Role Responsibility

​The role will involve

  • Managing the day to day IT requests generated by the Charity through our internal support inbox and delivering effective technology solutions in a timely manner
  • Providing guidance and training to charity staff for IT services including the IT support portal, remote working, and mobile services
  • Leading the technical aspects of the Joiners, Movers, & Leavers processes as required
  • Supporting the delivery of wider IT projects as necessary
  • Offering service level updates and communications to the wider charity with regards to the organisations IT provision
  • Leading and overseeing the process for IT Asset tracking including acquisition of new IT equipment and the return and appropriate disposal of IT and computing assets for CIN colleagues
  • Building on external supplier relationships to ensure we are receiving the best out of the service they offer
  • Acting as an IT Co-ordinator for the charity and acting as a liaison with Atos and BBC D&E
  • Working with BBC IT Policy & Guidance (ITPG) team to ensure the IT systems are cost effective

The Ideal Candidate

Essential skills we are looking for

  • Computer literate with strong MS Office and database skills
  • Good level of understanding around an organisations IT requirements and the skills to support this
  • Able to resolve technical and logistical problems
  • Ability to learn quickly about media technologies and systems
  • Ability to prioritise and plan, working under pressure while maintaining high standards
  • Good communication (spoken, written, listening) skills
  • Prepared to learn new skills and seek  opportunities to expand knowledge and experience
  • Contributes to the team’s decisions and achievements
  • Ability to contribute effectively to the team as well as the ability to work independently
  • Ability and willingness to take the initiative and be responsible for the consequences of decisions and actions
  • Knowledge and understanding of the values of the BBC and BBC Children in Need


  • Organised and methodical approach to work
  • Able to work accurately and effectively on several tasks at the same time and arrange and prioritise a heavy workload
  • Ability to maintain a positive attitude and calm manner when dealing with a high volume of work
  • Experience of the voluntary sector
  • Can demonstrate a thorough awareness of the needs of internal and external customers and will develop and maintain systems to meet those needs, showing flexibility and using initiative as appropriate
  • Excellent attention to detail

Package Description

Band: A
Contract type: Fixed-term (6 months) / 
Location: Salford, M50 2BH

Salary: £20,536 - £22,101 (Base salary, excluding London Weighting)

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

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