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IT Support Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

BBC Studioworks is a commercial subsidiary of the BBC providing studios and post production services to all the major TV broadcasters and production companies including the BBC, ITV, Sky, Channel 4, Channel 5 and the Endemol Shine Group. Located across sites in Elstree and Television Centre in White City, our London facilities are home to some of the nation’s most watched and loved television shows. We offer world-class studio and post production spaces, equip them with the right technology and engage the most dedicated and talented people in the industry. By doing this, we bring ideas to life.

The IT Support Coordinator will act as first line onsite support and problem solving for business applications as well as managing and controlling Desktop Technology and Telephony. The role provides the key link between business operational requirements and IT. This is an excellent  development opportunity for someone interested in a career within IT.

Role Responsibility

In this role, you will provide first and second line IT support across the company’s three sites, working with the IT manager and outsourced IT provider improving IT presences and efficiencies and suggesting improvements where possible. You’ll support with testing of new systems and software before rolling these out to the business creating accompanying documentation and system user guides when required.

You’ll be tasked with general PC, Laptop, Mac, and Mobile administration including builds, installations, repairs and upgrades. You’ll also assist with supporting and resolving any issues with the company’s key business application; MediaPulse.

In addition, you’ll administer and manage IT assets across the company.  This will include managing the new joiners, movers and leavers processes, issuing accounts, laptop building, phone setup, disabling accounts and data wiping. You will also be involved in managing the CCTV and Access Control support at our Television Centre site.

Are you the right candidate?

At BBC Studioworks, we seek people who are passionate about who we are and what we do.

The successful candidate will demonstrate strong computer literacy and will have had previous experience working in an IT support role. An understanding of data, data security and other compliance responsibilities is advantageous. An appreciation of the operational processes and systems connected with a television or broadcast/production facilities business would be beneficial.

This role would suit a self-starter with an eagerness to learn and willingness to go that extra mile. You will be a team player with the ability to build relationships, communicate effectively and with confidence to a broad number of stakeholders. You will have the ability to share knowledge and understanding within the business.

The ideal candidate will have strong organisational and communication skills, with excellent attention to detail and an eye for identifying and resolving potential challenges. You will be forward thinking, with the ability to prioritise and ensure deadlines are met.

Package Description

Band: B
Contract type: Permanent
Location: London - Elstree

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

BBC

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