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Infrastructure Engineer

Please Note: The application deadline for this job has now passed.

Job Introduction

OTG's Infrastructure team provide virtual infrastructure to the BBC’s digital products and increasingly to other departments in the BBC. We have physical infrastructure in BBC and remote data centres underpinning our virtual infrastructure and provide a 24/7 operation in conjunction with other teams within OTG and other departments in D&E.

Role Responsibility

  • Install and maintain physical hardware environments relating to the BBC services. This will include unboxing, lifting and installing into racks in BBC and remote data-centres.
  • Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. Ensure that the infrastructure is maintained to high levels of resilience and performance.
  • Install server software using appropriate tools and licensing.
  • Ensure continuity by providing capacity planning, monitoring, and maintenance of supported services.
  • Analyse monitoring data, identify problems and optimises performance as needed and escalate issues when appropriate.
  • Write,  review and maintain technical documentation for environments. Collect and maintain configuration documentation.
  • Establish and maintain effective working relationships with all stakeholders including technical, operational and editorial staff and divisions, as well as third parties.
  • Identify faults and issues and recommend appropriate paths to resolution and/or fix as appropriate
  • Participate in the 3rd line out of hours on-call support to 24/7 Operations teams.
  • Contribute to process development and best practice. Look at new ways to improve resilience, performance levels and supportability of systems.
  • Adhere to BBC Security requirements and reports security issues when appropriate.

**Please refer to the Job Description for more information.**

Are you the right candidate?

Knowledge, skills, training and experience:

  • Experience of physical Installation, management & maintenance of Intel/AMD based server hardware (mainly but not exclusively HPE) and storage systems
  • Experience of server operating system and application deployment, configuration and maintenance
  • Experience in the administration and management of Linux and Windows systems (preferably RHEL 6 and above and Windows Server 2012 and above)
  • Demonstrable knowledge of:
    • Using automated build/configuration tools, ideally Cobbler/razor & Puppet
    • Implementation of monitoring tools and alerts preferably SNMP-based
    • Scripting – Linux, PowerShell
    • Knowledge of DNS and related protocols
  • Computer literate in a MS-Windows/MS-Office environment or Apple/MS-Office environment

Desirable Knowledge, skills, training and experience:

  • Previous experience in a support or customer facing IT role.
  • Knowledge in the technical aspects of  Data centre facilities, e.g.: heating, ventilation, and air conditioning (HVAC); electrical and security systems.
  • Familiarity with ITIL methodologies 
  • Trained in Manual handling Operations Regulations (2002)
  • Any combination of these skills:
    • Virtualisation; installation, configuration and operation preferably VMware
    • Storage systems
    • hyper-converged systems
    • Networking devices (ideally Cisco or Juniper)

Package Description

Band: C
Contract type: Permanent
Location: London

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i https://www.bbc.co.uk/careers/

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

BBC

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