Lead Project Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

The Licence Fee Unit (LFU) is responsible for collecting the licence fee, the major source of funding for the BBC, generating over £3bn of revenue each year. The aim of the LFU is “to maximise long term net licence fee revenue in a way which sustains public support for the TV licence”, ensuring that the licence fee is collected in an efficient, appropriate and proportionate way.

The LFU collects the licence fee through a number of outsourced contracts operating together under the TV Licensing (TVL) trademark. Like the rest of the BBC, licence fee collection is operating in an increasingly competitive market and must adapt to changing customer needs. 

In sustaining this adaptability we must ensure we maintain the supportability to the breadth and complexity of the TVL environment. In achieving this we need to embark on a major programme, containing many upgrades to a number of different technologies.

The Lead Project Manager will be part of the Technology Group, supporting the LFU. The role will play an active and influential role in the project (Life Extension - LE) associated with upgrading the Campaign Management System (CMS - Oracle - Siebel CRM), CADH (Oracle - E Business Suite) and Data Integration Hub (Informatica - iHub) to the latest versions. This role will be instrumental in assuring the optimal path and the migration / testing activities are in line with best practice, ensuring BAU services are not impacted during the lifecycle of the project.

Role Responsibility

The Lead Project Manager will work with a wide range of business and technology stakeholders (Internal/External) to maintain and deliver against plans which are aligned to agreed business priorities and underpin the realisation of the Life Extension project outcomes.

Activities will include: 

  1. Agree with business, product owners and stakeholders the Critical Success Factors (CSF’s), goals, objectives and benefits for each of the upgrades.
  2. Manage and deliver within time, cost and quality constraints to enable delivery of the agreed outputs and/or benefits.
  3. Co-ordinate with professional functions and stakeholders to provide a delivery approach for all releases that includes all factors pertinent to project success and agreed outcomes.
  4. Maintain relationships with stakeholders, address issues, and deliver effective communication during the project lifecycle.
  5. Apply oversight and evaluate, monitor and manage risks, issues, assumptions, dependencies and changes, escalating those outside of tolerance. Initiate corrective actions as required.
  6. Maintain suitable plans, managing the delivery of minimum requirements and/or critical success factors, and effectively assure business and third party resource requirements.
  7. Ensure all project expenditure is rigorously tracked and reconciled to budget/plan. This should include as a minimal the forecast vs actual spend so to inform decision making.
  8. Provide high quality status reporting regarding project milestones, deliverable, dependencies, risks and issues, for communicating across leadership and various stakeholders.

The Ideal Candidate

  1. Function - Expert knowledge and proven experience of the project lifecycle including its products, techniques, appropriate methodologies and techniques for delivery, supported by a recognised current project management qualification (e.g. Prince 2, APMQ, MSP).
  2. Attainment - Demonstrable record of successful project delivery (including leading teams, budgeting, planning, quality management, reporting, managing risk), and experience of project management and collaboration tools (e.g. MS Project, MS Teams, and JIRA).
  3. Communication - Excellent and well-practiced communication (spoken, written, listening), interpersonal and influencing skills with the ability to bridge programme and business speak through user-friendly reporting language to senior management and stakeholders.
  4. Problem Solving and Resilience - Ability to combine patience, determination, and persistence, to analyse and troubleshoot any issue that is identified within the project.
  5. Collaboration - Ability to work on own initiative and collaboratively as a team member, specifically when working with outsourced partners on large and highly visible contracts/projects of work.
  6. Leadership - Holds themselves and others accountable for decisions, actions, timeliness and quality of the end product in ensuring a results driven approach is maintained throughout the lifecycle of the project.
  7. Product set - Experience with upgrading Campaign Management System (CMS - Oracle - Siebel CRM), CADH (Oracle - E Business Suite) and Data Integration Hub (Informatica - iHub) to the latest versions.

Package Description

Band: E
Contract type: Fixed term contract - 18 months
Location: London, White City

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

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