We are seeking a Media & Post Production Support Engineer to join our Media Technology team within Global Operations. Reporting to the VP Media Technology this a key role to help support our growing media operations and remote editing capabilities based in Television Centre, London and the Cloud.
The Media & Post Production Support Engineer will lead the support and maintenance of our London based On-Premise and Cloud based Video and Audio Editing, Media Processing and content fulfilment systems. This is a hands-on role, responsible for ensuring the continuous operation of our Edit Suites, Transcoding and QC tooling and executing the support requests and escalation.
The role encompasses partnering with Global Technology, Product, Edit teams and any other business units that we service, the technical implementation and rollout of new workflows and contributing to the roadmaps for the evolution and enhancement of the creative and content fulfilment platforms and services we deliver.
- Analyse and rectify technical faults on equipment and systems.
- Escalate and formally report faults to specialist engineers (including third party support when required)
- Communicate production issues with team colleagues and management and provide workable solutions
- Providing first and second line support to the suites and Remote Editing platform
- Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems
- Research the latest software and developments across production technology.
- Assist in the deployment of BBC Studios facilities and turnkey production systems
- Collaborate with other teams on the larger BBC Studios Group in the process to scope and prioritize key platform enhancement projects
Are you the right candidate?
You will have a passion and interest in BBC Studios and the content we produce and you would have gained the practical skills, knowledge and experience required by having worked in similar roles within the media and entertainment sector.
To be successful in this role you will have:
- Excellent understanding of modern broadcast operations, post production workflows, file management, Audio and Video signals and cabling
- Experience supporting creative teams paired with excellent problem solving and communication skills
- Experience of Post-Production and supporting technologies, including Adobe Creative Cloud Suite, Avid MediaComposer, ProTools, Teradici PcoIP, Xytech MediaPulse
- Experience of transcode and auto qc engines, ideally Telestream Vantage, Telestream Vidchecker
- Competent administrator of Apple OS X, Microsoft Windows and Linux Server Operating Systems
- Basic scripting to parse data or automate tasks
- Demonstrable knowledge of Networking infrastructure, including hardware, protocols and firewalls in a production environment
- Understanding of data transfer solutions such as Aspera, Signiant, S3 and SFTP
- An interest in modern media asset management systems, playout and cloud technologies
- Produce and maintain clear documentation using tools such as Confluence to share workflow and system diagrams to support operational and engineering colleagues
- Actively maintain own knowledge of new and upcoming broadcast and post production technologies and of media engineering best practice
- Good understanding of Agile project management and development process for software solutions is desirable
- Experience with Public Cloud infrastructure and services, such as Azure, AWS or GCP desirable, but training will be provided
- Skilled at communicating to stakeholders with varying levels of technical knowledge
- Strong attention to detail
- Skilled problem solver
Contract type: Permanent Full Time
We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact us on email@example.com with ref: BBC/TP/XXX in the subject.
We advertise all our roles on Evenbreak, the specialist job board for disabled candidates.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
- Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
About the BBC
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here