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Midweight UX Designer - Systems and Service Design Team

Please Note: The application deadline for this job has now passed.

Job Introduction


We’re looking for a Midweight UX Designer to join us in Salford.

You’ll be joining the BBC User Experience & Design team, a group of around 200 people across the UK.

If you’ve seen or heard some BBC stuff on a digital device, we almost certainly designed it - be it football scores, watching some downloaded TV on the train, or asking Alexa to play Radio 6music. We also design the ‘behind the scenes’ tools, services and employee experience which help make these happen.

Everyone’s a different kind of specialist: we want as diverse a team as possible to reflect the diversity of our audience and their needs. Although this role has a specific first assignment in a particular team, the whole of the team change assignments over time, so you’ll have the opportunity to work in many areas, and learn about whole new parts of the BBC. 


Image result for BBC UXD

Role Responsibility

Your first assignment will be in the Systems + Service Design team, the part of BBC UX&D who design the ‘behind the scenes’ tools, services and employee experience which help people across the BBC unleash their full creative potential.

You’ll work alongside a team of designers, user researchers, user experience architects, creative directors and wider stakeholders to give employees the best possible experiences and tools.

This particular role will start working on video and shortform editing and publishing. This means creating and improving production tools and workflows that let journalists and editorial teams create and publish video content.

This is an amazing opportunity to really contribute to the BBC’s public purposes as part of the BBC UX&D team. This role sits at the meeting point of content production, product, design, and engineering. 


In this role, you’ll be: 

  • Share expertise and concepts with people from design, product, editorial and technical teams
  • Collaborate with other team members to get to the heart of what the users need – creating, insights, sketches, concepts, user journeys, wireframes and navigational prototypes to explore and test propositions
  • Create compelling user experiences by applying expertise in relevant practice and theory
  • Research and design for multiple platforms and touch points
  • Identify and build key relationships with stakeholders from across the department, and outside the department across the BBC
  • Work with teams across the department to make sure we’re making the most of the BBC’s Global Experience Language (GEL)
  • Work with external agencies to learn new things, see new perspectives and create new ideas
  • Involve audience members and end-users throughout the product/service lifecycle to make sure they’re meeting real user needs
  • Do all this with a view to achieving a single, seamless service on all screens and devices across all BBC products

Are you the right candidate?

Maybe you’re an experienced designer looking for a fresh challenge, or a junior designer looking to step up - we want to talk to you!

You are comfortable standing up for users and their needs, curious and driven to find a solution that works for them and the business, and happy getting to grips with anything from new technology to editorial workflows - whatever it takes to explore and find a way forward through a problem. 

Human-centred design approaches are a fundamental part of how we work. In this role you’ll be applying them and supporting others to make sure the user’s voice is clearly heard on projects and in decisions.

You’ll ideally have some experience of service design or a keen interest, alongside skills in user research, gathering insights, creating concepts, user journeys, wireframes and prototypes to explore and test propositions.

Package Description

Band: C
Contract type: Permanent - Full-time
Location: Salford

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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