Operations Assistant (BBC Children in Need)

Please Note: The application deadline for this job has now passed.

Job Introduction

BBC Children in Need is looking for an Operations Assistant for a ten month fixed-term contract based in Salford.

BBC Children in Need is the BBCs UK Charity. Our vision is that every child in the UK has a safe, happy and secure childhood and the chance to reach their potential.#

The Charity, currently supporting 2,484 projects working with children and young people in the UK, with a total value of c.137m, has the following strategic aims:

  • To increase our impact: to accelerate and broaden the positive and measurable impact that we have on the lives of children and young people.
  • To build strong financial foundations: to drive income growth and optimise our funds to maximise the benefit they can have.
  • To build a strong charity: be an efficient, effective and well-run organisation, which supports its staff to be their best.

Last year BBC Children in Need received over 3,400 applications for funding and awarded 1,400 grants to the value of 51.4 million.

Role Responsibility

The Operations Assistant role will support a team of Operation Officers by carrying out a high volume of administrative tasks. 

The role involves answering telephone enquiries, mail and emails. They are the first point of contact and provide an excellent quality of customer service to all applicants and grantees. 
The Operations Assistant will process a high volume of grant acceptance documentation to tight deadlines ensuring all bank details are updated accurately on our database. 

They will send grant-making decision letters ensuring that they are sent out accurately and to a high quality.

The Operations Assistant will plan and organise the Your Difference training sessions delivered across the UK. This involves liaising with regional and national colleagues, booking rooms, arranging catering, sending invites and producing training packs.

The role involves carrying out initial eligibility checks on applications enabling the highest quality applications to reach the charity.

The Ideal Candidate

The successful candidate must have administrative experience as well as experience of the voluntary and/or children and young people sector.

You will be an advocate of great customer care with extensive experience of dealing regularly with the public. You will have excellent customer service skills and a strong telephone manner with the ability to handle challenging conversations.

You will have demonstrable evidence of excellent organisational and administrative skills, the ability to efficiently prioritise an often busy and diverse workload and you will have contributed effectively and positively within a team.

You will also have extensive experience of using databases regularly as well as working under pressure with high volumes of work and, importantly, experience of prioritising workloads effectively. 

Package Description

Band: A
Contract type: Fixed-term (10 months)
Location: Salford

Salary: £20,741 - £21,049

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

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