Operations Engineer

Job Introduction

BBC Wales’ mission is to fire a nation’s imagination. As the nation’s most trusted and valued broadcaster, we exist to help audiences discover and make sense of Wales – and to champion the best talent and the boldest ideas for national and UK audiences. And we do all this on a canvas big enough to make a difference, not just to our audiences, but to Wales itself.

We have recently completed a transformation project relocating to a new purpose-built broadcast headquarters in Central Square, Cardiff.

Central Square is the first BBC centre in the UK to use IP core for controlling cameras, TV editing and output. We have the most modern broadcast facilities in the UK, giving production teams enormous flexibility in how they produce productions.

The technology team provides support, services, software development and project management to all of the teams in BBC Wales.  The Operations Engineer sits within a team of Engineers who provide 24x7 technical support for all BBC Wales systems. 

Role Responsibility

As an Operations Engineer, you will be part of a team responsible for the following:

  • Working on a 24/7/365 shift pattern to provide Operational support for industry leading systems and applications used to produce BBC Wales output .
  • Use a diverse range of monitoring tools to spot service impacting issues.
  • Technical diagnosis and resolution of incidents impacting live services.
  • Logging all incidents accurately, and documenting investigative activities. Managing incident and escalating as appropriate and as per defined processes.
  • Implementing appropriate contingency procedures in response to planned or unexpected events.
  • Ensure efficient and appropriate communication to key stakeholders through the incident lifecycles.
  • Thorough handover of incident and environmental information through shift changes.
  • Collaborate with the wider Technology and operations teams including developers and editors to ensure best operational practice
  • Work on improving our documentation and processes – ensuring all learning is shared, and improving the support team as a whole.
  • Keeping abreast of operational changes in a fluid environment, ensuring that actions are taken in line with current best practice.
  • Commitment to continuous improvement – working creatively to improve working practices.

The Ideal Candidate

We are looking for a self-motivated, confident Broadcast Engineer who ideally has experience in an operational support role and is comfortable with broadcast technologies. The individual should be flexible in their approach to work and imaginative in finding solutions to business challenges.

The ideal candidate will have experience in some of the following criteria:

  • Experience of providing broadcast technical support in a fast-moving media environment
  • Broad technical knowledge of IT and IP based systems
  • Demonstrable experience of Technical diagnosis and resolution of incidents impacting Radio, News, Production and/or TV studios
  • Post Production expertise - in particular AVID knowledge and experience
  • Evidence of effectively communicating technical information to a wide audience
  • Qualifications and/or demonstrable practical experience in a technical discipline relevant to the role, e.g. Information Technology or Broadcast Engineering

Package Description

For this role  /  Ar gyfer y swydd yma:

(d) Welsh language skills are not necessary  /  Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.  /   Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.

We’re happy to discuss flexible working.  Please indicate your choice under the flexible working question in the application.  There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.  Flexible working will be part of the discussion at offer stage. 

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 25 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

Contract: Fixed Term - - Ending 02/07/2021

Location: Cardiff

Band: C

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC.  We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles.  The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief.  We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. 

To find out more about Diversity and Inclusion at the BBC, please click here

Rydym yn canolbwyntio ar fwy na’r hyn rydym yn ei wneud – mae sut rydym yn gwneud pethau’n bwysig i ni hefyd. Mae ein gwerthoedd a’n hymddygiad yn bwysig i ni. Gwnewch yn siŵr eich bod wedi darllen am ein gwerthoedd a’n hymddygiad yn y ddogfen sydd wedi ei hatodi isod.

Mae amrywiaeth yn cyfrif yn y BBC.  Mae gennym amgylchedd gwaith lle yr ydym yn gwerthfawrogi ac yn parchu cyfraniad unigryw pob unigolyn, gan alluogi pob un o’n gweithwyr i ffynnu a chyflawni eu potensial yn llawn.

Rydym eisiau denu’r ystod ehangaf o bobl dalentog i fod yn rhan o’r BBC – boed hynny i gyfrannu i’n rhaglenni neu i’n hystod eang o swyddi nad ydynt yn ymwneud â chynhyrchu.  Po fwyaf amrywiol yw ein gweithlu, y mwyaf y bydd modd i ni ymateb i’n cynulleidfaoedd a’u hadlewyrchu yn eu holl amrywiaeth. 

Rydym wedi ymrwymo i gydraddoldeb cyfle ac yn croesawu ceisiadau gan unigolion, waeth beth fo’u hoedran, rhyw, ethnigrwydd, anabledd, rhywioldeb, cefndir cymdeithasol, crefydd a/neu gred.  Ac rydym yn hyrwyddo cyfleoedd i weithio’n hyblyg pan fo anghenion gweithredol yn caniatáu hynny.  

I ganfod mwy am Amrywiaeth a Chynhwysiant yn y BBC, cliciwch yma


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