Product Manager

Job Introduction

The Site Reliability Engineering team mission is to develop processes, tooling, and services to increase reliability through observability, proactive collaboration, and support. Our team is based in the newly formed Digital Distribution group.

Using cutting-edge, cloud-based technologies, Digital Distribution is the team responsible for publishing all of the BBC's online audio and video content, powering iPlayer, BBC Sounds, News and Sport. We handle live streaming, catch-up content and podcasts. Our services handle over 13 million plays per day, ingest and publish 1000’s of hours of catch-up content and publish 3-4 TB of new files daily. We strive to provide our global audiences the best possible playback experiences across numerous platforms and devices.

The SRE team is responsible for providing the preferred monitoring and metrics solution used throughout platform teams in the BBC. The aim of SRE is to be the accelerator for product teams and developers to build reliable products and services in order to achieve broadcast-level reliability.​ We do this through our product stack and by sharing best engineering practices.

Role Responsibility

Reporting to the Head of Product - Media Services - Digital Distribution, the role will be responsible for defining and implementing a compelling product strategy based on the strategic vision for the division and wider BBC. The position works with a development team consisting of Software and Systems Engineers. The Product Manager must balance the needs of product development and operational support.

In this role you’ll be expected to grow the service offering of SRE across Digital Distribution and beyond. SRE provides metrics visualisation, runbook automation, secrets storage, SLI/SLO & error budget facilitation to list some but not all of the services our team can offer to teams. SRE products should lead by example of the engineering best practices the team promotes.

You are expected to use analytics and user research to investigate user behaviour; to establish insight into product performance and to use this data to drive ideas, features and product improvements. Monitor and summarise the analytics data to measure product performance. Focus on continuous improvement of SRE’s products, listen to user’s needs, prioritise improvements and communicate regularly with key stakeholders.


The Ideal Candidate

  • Will be an advocate and evangelist for SRE principles and practices.
  • Be prepared to influence culture change.
  • An experienced Agile practitioner with sound understanding of the product development life cycle from conception through to end of life.
  • Good listener and excellent communicator adept to manage technical and non technical stakeholders.
  •  Ability to prioritise & simplify, providing the delivery team with clarity, focus and achievable goals.

Package Description

Band: D 
Contract type: Permanent
Location: Salford, London, Glasgow and Cardiff

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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