Retail Host

Please Note: The application deadline for this job has now passed.

Job Introduction

Retail Host - Doctor Who Experience- Summer Contract 


Role Responsibility

General responsibilities

  • Deliver excellent customer service and interact with guests at every opportunity.
  • Answer visitor questions and deal with queries as well as assisting visitors who have special requirements.
  • Assist with large groups and school parties.
  • Attend team briefings, meetings, training and refresher courses as part of ongoing development.
  • Adhere to all H&S procedures and act as a fire warden, assisting with evacuations and emergency procedures.
  • General cleaning and housekeeping duties.

Retail focus

  • Display exceptional customer service in assisting visitors with their purchases, actively engaging with them and up-selling appropriate products.
  • Operate the EPOS system and handle cash & card payments accurately and to procedure.
  • Play an active role in developing the retail offer and deliver spend per head targets.
  • Engage with visitors at the photo opportunity in order to increase sales.
  • Replenish sold products from stock storage areas as per internal procedures.
  • Assisting with regular stock takes as per procedure.
  • Organise stock deliveries and merchandise ticket packages ready to be sold on site. 

Cyfrifoldebau cyffredinol

  • Darparu gwasanaeth rhagorol ac achub ar bob cyfle i ryngweithio â gwesteion.
  • Ateb cwestiynau ymwelwyr a delio ag ymholiadau yn ogystal â helpu ymwelwyr sydd â gofynion penodol.
  • Helpu gyda grwpiau mawr a phartïon ysgol.
  • Mynychu cyfarfodydd briffio'r tîm, cyfarfodydd, cyrsiau hyfforddi a gloywi fel rhan o ddatblygiad parhaus.
  • Glynu at yr holl weithdrefnau Iechyd a Diogelwch a bod yn warden tân, gan helpu gyda gweithdrefnau gwagio'r adeilad a gweithdrefnau mewn argyfwng.
  • Dyletswyddau glanhau a chadw tŷ cyffredinol.

Ffocws manwerthu

  • Arddangos gwasanaeth cwsmeriaid eithriadol wrth helpu ymwelwyr gyda'u pryniadau, ymgysylltu â hwy a hyd-gwerthu cynnyrch priodol.
  • Gweithredu system EPOS, delio gyda thaliadau arian parod a cherdyn yn gywir ac i weithdrefn.
  • Chwarae rhan weithredol wrth ddatblygu'r cynnig manwerthu a chyflawni targedau wariant yn erbyn pen.
  • Ymgysylltu gydag ymwelwyr yn ystod y cyfle tynnu llun er mwyn cynyddu gwerthiant.
  • Ailgyflenwi nwyddau a werthir o ardaloedd stoc storio yn unol â gweithdrefnau mewnol.
  • Helpu gyda chymryd stoc yn rheolaidd ac yn unol â'r drefn.
  • Trefnu trosglwyddiadau stoc a phecynnau tocynnau nwyddau yn barod i gael eu gwerthu ar y safle.

The Ideal Candidate


  • Proven track record in a similar role that requires excellent customer service.
  • Experience of working on large scale events or in the visitor attraction sector.
  • Personable and friendly manner.
  • Ability to work within a fast paced team environment.
  • Ability to think on your feet and solve problems under own initiative.
  • Ability to work on a rota basis including weekends, Bank Holidays and evenings.


  • Fluency in second language.
  • Enjoyment and knowledge of Doctor Who (1963-present


  • Profiad sicr mewn rôl debyg a oedd yn gofyn am wasanaeth cwsmeriaid rhagorol.
  • Profiad o weithio ar ddigwyddiadau mawr neu yn y sector atyniadau ymwelwyr.
  • Natur egnïol a chyfeillgar.
  • Y gallu i weithio o fewn amgylchedd tîm prysur.
  • Y gallu i feddwl yn gyflym a datrys problemau ar eich pen eich hun.
  • Y gallu i weithio ar sail rota gan gynnwys penwythnosau, Gwyliau Banc a min nos.


  • Yn rhugl mewn ail iaith.
  • Yn mwynhau ac yn meddu ar wybodaeth dda am Doctor Who (1963 - presennol).

About the Company

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

BBC Worldwide Limited is the main commercial arm and a wholly owned subsidiary of the BBC. BBC Worldwide exists to support the BBC public service mission and to maximise profits on its behalf. It does this through investing in; commercialising and showcasing content from the BBC in the UK and around the world, In 2015/16, BBC Worldwide generated headline profits of £133.8M and headline sales of £1,029.4M and returned £222.2M to the BBC. Comprised predominantly of the non-English speaking world, our Global Markets business encompasses Western Europe, Central and Eastern Europe, Middle East and Africa (CEMA), Asia and Latin America. Business activities range from TV sales and channel operation to production and intellectual property exploitation, Commerce.


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