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Senior Audience Research Executive (Audience Feedback)

Please Note: The application deadline for this job has now passed.

Job Introduction

BBC Audience Services is now looking for an Audience Research Senior Executive to join the Audience Feedback Team. 

You will use your analytical skills and experience to investigate and report the audience feedback to ensure that the voice of the audience gets heard within the BBC and can have an impact on decision-making.

Audiences are at the heart of everything we do at the BBC and ensuring that this remains so is the role of our Marketing and Audiences (M&A) team. The Audiences team bring the outside in via research and insight, and the role of BBC Audience Services is to communicate with audience members that contact the BBC directly.

Role Responsibility

In this role you will analyse audience feedback data and use editorial and operational context to provide meaningful and accurate interpretation.

Your reports will be read across the business and you will be communicating with all levels of the organisation. Your role will be to respond to any subsequent questions or follow up analysis.

You will also be assisting with the daily running of our large customer satisfaction study, and ad hoc market research projects.

You will provide support to the Research Manager, and will be working closely with our outsourcing partner.

Are you the right candidate?

This position will require you to have experience in understanding qualitative and quantitative data and adding value through interpretation. You’ll be able to write and present statistical and qualitative information to different types of audiences.

You have knowledge of market research, along with experience of using and manipulating relational databases. Great if you have editorial awareness and understanding of issues that might create an audience reaction.

This is a great opportunity for someone with passion for championing the voice of the audience and who has experience of analysing both qualitative and quantitative data to bring insight to stakeholders.

Package Description

Band: C
Contract type: Permanent full time
Location: London, Broadcast Centre (W12)

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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