Senior Business Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

"To keep everyone invested in your vision, you have to back up a little bit and really analyze who the different stakeholders are and what they individually respond to."

This is not just any Senior Business Analyst role, this is a special role for us indeed!

  • Are you strategic in your thinking and behaviour?
  • Do you have a focus on creating the right product for your organization and understand that people engagement and communication is key to this?
  • Do you possess an unquenchable zeal for your customer – to recognise and satisfy their needs, and focus on how to solve their problems, and providing them with a unique end-user experience.

In this role you'll have an in depth understanding of how your team can provide the highest value to the customer through the lens of the portfolio. You'll be adept at collaborating with other teams, technologies and architects across portfolios to develop a deep understanding of the technologies and systems they support .

You'll lead, inspire, mentor, support, your Digital Publishing team whose work needs to drive the best outcomes for our audiences. You’ll learn how a complex set of systems work together to plan, create and distribute BBC content.  Your highly structured work will ensure we understand how the changes we propose to make to our curation, authoring and metadata tools will impact other systems and our editorial users.  You will put in place effective strategies to mitigate risks, remove ambiguity and ensure that we deliver the business value and benefits that we intend.

You will play a vital role in bringing the team’s disciplines together.  Our work as business analysts ensures that we build well-defined features that deliver value to our stakeholders and to the BBC audience.  You will join a community of business analysts where we actively support and learn from each other.  To ensure long-term success you will embrace change and have a desire to learn new analysis techniques, technologies and have a passion for innovation.

Our team spans multiple sites so you will be comfortable with the challenges of collaborating with colleagues remotely.

Role Responsibility

The BBC has been serving audiences online for more than 20 years. Across key products including BBC iPlayer, BBC News and BBC Sport, BBC Weather, and now BBC Sounds, we entertain, educate and inform people in their millions every day.

Behind the scenes, however, we have work to do. We are making the shift from being a broadcaster that speaks to audiences to building products that are shaped around people. We are creating personalised services that bring the right content, to the right people, at the right times – a personalised BBC. It will be our greatest leap since iPlayer, and it is right at the top of our agenda.

Delivering it is going to require a fundamental reshaping of the BBC’s culture and how we work. For the Digital Publishing team, that means a ground-up rethink of the tools, workflows and technologies involved in creating, describing and curating all of our content -- journalism, audio, video and digital alike.

This means asking ourselves some big questions: What does online journalism look like as we leave the print world behind? How we do put tagging at the heart of a personalised BBC? The News and Sport front pages are seen by millions of people and are built by our tools: what are the best ways of curating the stories on them? What does structured content look like at scale, with a workflow that serves thousands of journalists around the world publishing in more than 40 languages?

We’re thinking about technology and culture too. Questions like: Instead of large unwieldy production tools can we build smarter and faster web-based apps out of React components and power them with GraphQL? How can we bring data science and machine learning to bear on content classification and publication workflows? And what are the ways of working that let one multidisciplinary team design, build and support this at the scale of the BBC?

We take personal development seriously and offer innovation time and access to a wide variety of training and conferences.

We’re figuring out the answers to these questions and more like them, and we’re starting right now.

Come join us!

Are you the right candidate?

"A true architect is not an artist but an optimistic realist. They take a diverse number of stakeholders, extract needs, concerns, and dreams, then create a beautiful yet tangible solution that is loved by the users and the community at large. We create vessels in which life happens."

  • Stakeholder management: Evidence of managing relationships with business stakeholders and influencing cross-functional teams, ensuring close collaboration with development teams.
  • A thorough knowledge of agile BA techniques, defining user stories, writing acceptance criteria, analysing audience and system data, and running requirements workshops.
  • Extensive experience of working in a digital product team with thorough knowledge of technical product management and development methodologies, underpinned by strong software design principles.
  • Collaborative attitude and experience of helping multi-disciplinary teams to deliver user-focused digital products and services, using Agile methodology.
  • Very strong communication skills with an ability to deliver concise, impactful messages within the team and to our stakeholders
  • Experience of working with data to gather, analyse and report on product performance and inform decision making.

Package Description

Band: D
Contract type: Permanent
Location: London Broadcast Centre

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

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