Senior Operations Engineer (x2)

Job Introduction

At BBC England we connect with millions of people each week through our Regional TV, Local Radio, Online and Social Media services. We produce the most watched news programme in the country; our TV bulletins reach a third of the population each week. Our teams contribute around 40% of the content published on BBC News Online and our social accounts are some of the BBC’s most popular, tailored to where they live. Of all BBC radio stations, only Radio 2 and Radio 4 reach more people each week than BBC local radio across England, which is particularly strong at serving less affluent audiences.


Our engineers work closely with our productions to ensure we deliver high quality output for our audiences. Based in Newcastle, you’ll be part of a team which provides engineering support to colleagues working across all platforms, including BBC Look North, BBC Radio Newcastle and BBC News Online. You’ll also work regularly at our other content hubs in Middlesbrough and Carlisle.

Below we’ve listed the skills and experience we’re looking for. If you feel you have some of these but not all or you’d like to talk to us to hear more then please contact me, Jon Roberts:

Role Responsibility

As a Senior Operations Engineer, you will be responsible for the following:

  • Maintaining broadcast and IT equipment
  • Technical diagnosis and resolution of incidents impacting output
  • Using a range of monitoring tools to spot service impacting issues
  • Accurately logging incidents including technical response and action taken
  • Implementing the appropriate contingency procedures in response to planned or unexpected events
  • Thorough handover of information across shift changes
  • Collaborating with technology, engineering and production teams to ensure best operational practice

Are you the right candidate?


  • Good technical knowledge, including general understanding of broadcast and IT systems and processes
  • Ability to embrace and support the use of consumer IT technology
  • Good problem-solving skills and judgement
  • Effective communication with a wide range of stakeholders and able to simplify technology when dealing with less technically aware colleagues
  • Able to prioritise and plan ahead whilst also successfully managing workload and day-to-day operational demands
  • Ability to share knowledge and skills with team members
  • Able to create, maintain, and enhance supporting documentation for the operations team
  • Knowledge of health and safety standards, approaches, processes and other relevant regulatory requirements



  • Experience in media and creative environments
  • Experience of operating within, or demonstrable knowledge of multi-platform environments
  • Experience of monitoring and interacting with a range of applications and services in an operational environment
  • Troubleshooting and diagnosing defects in complex systems, or a willingness to learn
  • Interest in IP technology

Package Description

Band: D

Contract: Continuing

Location: Newcastle/Carlisle

You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract, a casual contract or freelance contract and you have worked continuously for 6 months.

Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract.  You need to have worked for the BBC for more than one year and will also need permission from your line manager.  You can find out more on our attachments page.

We’re happy to discuss flexible working.  Please indicate your choice under the flexible working question in the application.  There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.  Flexible working will be part of the discussion at offer stage. 

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.​

Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections).

The BBC is keen to continue to ensure the safety and wellbeing of people across our sites.  Until further notice, all assessments and interviews will be conducted remotely. For more information go to


About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC.  We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles.  The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief.  We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. 

To find out more about Diversity and Inclusion at the BBC, please click here


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