As a Senior Product Manager in the BBC Knowledge & Learning team, you’ll be shaping high quality, distinctive digital products and services that engage and inspire adult audiences across the UK to build their knowledge through informal learning.
The BBC Director General has just announced “a renewed drive to put education at the heart of what the BBC does”. In partnership with editorial teams in the new Strategy and Education division, we will create new, innovative experiences to further that mission and enhance the lives of licence-fee payers.
A key focus of our Salford team is to make our existing content formats available to products across the BBC, as well as piloting an open content platform and format innovations, as a pathfinder for the forthcoming Ideas Service. We also support key learning campaigns (such as BBC micro:bit in 2015) with the development of digital products that further BBC Learning’s mission to “transform lives through education”.
PURPOSE OF ROLE
The Senior Product Manager will work to the Executive Product Manager to define, create, and evolve products that deliver informal learning. You will use your expertise in media and technology to promote platform capabilities and opportunities to internal stakeholders within the BBC.
You will constantly use data and research to improve and refine current products while your strategic insights will help to define the future of online media through journeys and experiences the BBC is uniquely positioned to deliver.
Candidates should have proven experience delivering consumer products in close collaboration with engineering teams. Candidates should also be natural leaders who partner strongly with internal and external stakeholders in a variety of roles.
AIMS OF THE JOB
- To manage new developments on a product or products within BBC Design & Engineering
- To be the evangelist and promoter of product capabilities and features in support of BBC online strategy
- To ensure development is in line with overall BBC strategy and meets wider BBC guidelines
- To be a key contact point for both internal and external stakeholders
Product Managers produce roadmaps and strategies for their products, define new requirements and liaise with editorial, marketing, policy, rights, UX&D and technical teams. They work closely with other members of the development team in launching new products or enhancements to existing products and services.
They will be responsible for pan-genre products that support audience-facing offerings. This requires strong collaboration across the BBC and the ability to effectively manage stakeholder expectations.
- Manage the development of products or a service
- Instinctively understand how people use their product. He/she will prioritise new developments in line with audience needs and new business requirements
- Ensure smooth stakeholder relationships, excellent communication with other areas of BBC Design & Engineering, other BBC Divisions and external suppliers
- Take ownership of the roadmap for the Products and Services they are responsible for
- Manage Product backlogs
- Support development teams in writing user stories, BDD scenarios, and feature files
- Commission platform research; collate and monitor audience feedback
- Translate platform insights into strategies and product proposals
- Conduct editorial scoping, liaising with editorial stakeholders, production staff and other product owners within the BBC
- Write functional specifications for designers and developers
- Ensure key project documentation/reporting is delivered
- Day to day contact with external suppliers to project (where relevant)
- Escalate risks and issues when necessary
- Manage the handover of product to editorial and operations where relevant
The Ideal Candidate
ESSENTIAL SKILLS AND EXPERIENCE
- Good experience and knowledge of industry-standard product management skills, with understanding of product life-cycle, and proven delivery and iteration of consumer products, informed by user data and insights
- Experience of working in an agile/lean multi-disciplinary digital team, with a thorough understanding of what the different disciplines bring to the product development process
- High degree of internet and computer literacy
- Ability to work in partnership and actively collaborate with colleagues and stakeholders across the organisation
- Experience of working with third parties to deliver audience-facing products
- Good presentation, communication and interpersonal skills and proven ability to communicate complex processes at all levels. Experience of presenting innovative ideas in order to secure senior management and strategic support
DESIRABLE SKILLS AND EXPERIENCE
- Knowledge of the market context/trends around BBC Knowledge & Learning products.
- Project management skills, showing the ability to prioritise and plan activities taking all factors such as deadlines and resource requirements into account.
- A good working knowledge of the relevant legislation and BBC regulations (including health and safety and managers and producers guidelines).
- Some understanding of the change management challenges faced when introducing new production systems into work environments.
- Knowledge of Business Driven Development (BDD) practices.
- Ability to simplify complex problems or projects into component parts and evaluate them systematically.
- Ability to look at existing situations in alternative ways and come up with creative solutions.
- First class interpersonal skills including the ability to communicate clearly and confidently at all levels; the ability to use your own initiative; a flexible and positive attitude; ability to present compelling arguments.
- Excellent organisational skills and the ability to plan work effectively.
- Drive, determination, commitment, stamina, confidence, calm under pressure.
- Able to maintain personal effectiveness by managing own emotions in the face of pressure, set backs or when dealing with difficult or confronting situations.
A creative approach to problem-solving
About the Company
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.