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Senior Product / Systems Specialist

Please Note: The application deadline for this job has now passed.

Job Introduction

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

The Corporate Systems team in D+E Corporate & Commercial Systems is responsible for the strategy, roadmap, design, development and support of the BBC’s enterprise wide/corporate systems including Finance, Procurement, Treasury, HR and Resource Scheduling. We work closely with our key stakeholders to understand their needs and then manage a range of projects to meet those needs.

The HR Product Team are responsible for the strategy and support of HR systems at the BBC including SAP HCM, SuccessFactors, Resource Scheduling systems, Contingent Worker applications, Contract generation and storage and a number of other HR applications.

We are looking for people to join the team who are highly motivated, passionate about the BBC, great at building strong working relationships with stakeholders and other companies to share experiences and ensure the delivery of the best possible service and user experience to our customers inside the BBC and externally.

Role Responsibility

We’re looking for Senior Product / Systems Specialist with skills in stakeholder management, systems management, support, development, testing and release management to help maintain our scheduling systems.

The post holder has three key responsibilities: managing the system, defining and delivering changes and communicating with stakeholders.

The role works with key HR, Finance, programme making and technical stakeholders and suppliers to maintain, design and change the required product.

Stakeholder management - Work with stakeholders, key technical staff and within governance groups to understand business needs and drivers and confirm objectives and priorities.

Change, Configuration and release management - Responsible for software and hardware Upgrades and releases, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment.

Systems Management - Be the systems product expert across changes, incidents and problems, ensuring resolutions are found efficiently as possible taking full ownership  with stakeholders and 3rd parties.

Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options, challenge status quo and promote best practice.

Non Functional Requirements - Responsible for ensuring systems align with BBC’s non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task.

Knowledge Management - Responsible for the production of technical documentation, ensuring quality and accuracy and ensuring smooth transitions to the support model in place. Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained.

3rd Party Suppliers - Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts and manage suppliers to deliver against contracted responsibilities.

**Please refer to the Job Description for more information.**

Are you the right candidate?

You will need to have the following skills and experience in order to be successful in this job:

  • Stakeholder management and interpersonal skills
  • Ability to deal with complex and conflicting demands
  • Ability to adapt to new and complex environments
  • Proven skill in managing third parties
  • Knowledge of scheduling

Package Description

Band: D
Contract type: Continuing
Location: London

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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