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Social Community Manager (BBC Masterbrand)

Job Introduction

We are looking for two brilliant Social Media Community Managers to join the BBC Content Social Team in London, providing engaging community support across the BBC One, Two, Four, iPlayer, Comedy and BBC Masterbrand accounts.

The roles are 17.5 hours per week, part-time with a flexible rota across seven days on a 12-month fixed term contract.

The role will involve monitoring and engaging in conversations on a variety of social platforms with our young (under-35) social audiences, and providing real-time insight and social listening for our priority BBC programmes.

The ‘Social Media Coordinator, Content’ sits within the BBC Content Social Team, reporting directly to the Social Media Manager, BBC Masterbrand.

Role Responsibility

Social Media Community Managers provide real-time social listening and insight to Editorial teams. You will write brilliantly witty and engaging copy appropriate to social media platforms such as Facebook and Twitter. You will manage online communities day-to-day and support the Social Media Executives/Managers in generating, curating and owning conversations on the channel’s social media accounts in line with their agreed social media strategy.

You will moderate off-site conversations with audiences and escalate issues to the Social Media Executive/Manager, Head of Social and other senior stakeholders as required.

Social Media Community Managers work day, evening and weekend shifts to ensure that social activity supports programme priorities. You will be engaging with internal stakeholders e.g. Moderation Services, Editorial Policy and other support teams to develop appropriate responses to editorially sensitive comments while engaging with influencers and brands to drive social engagement.

Are you the right candidate?

Social Media Community Managers must have impeccable copywriting skills with a passion for television, and a good understanding of the BBC’s output on air and on social media.

You will have a sound understanding of social media industry and platform trends with acute attention to detail, good editorial judgement, accuracy and sensitivity. In addition to being organised and efficient, you must have effective written and verbal communication, with good presentation skills and a record of creative achievement.

The role is ideal for someone looking for a flexible role and willing to work evenings and weekends.

Package Description

Band: B
Contract type: Fixed-term, part-time (17.5 hours per week)
Location: Various - anywhere in UK

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

BBC

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