Software Developer - Applications support, BBC News and Radio
The Developer role sits within the Application Support team, reporting into the Applications Support Manager. The role involves routine system operations and maintenance, query management, system testing, data analysis, project support and ad hoc development. Would suit a team player with creative ideas to fix difficult problems.
- Develop, configure and support the relevant software in the production environment.
- Ensure that software is running efficiently and record and track requests for new functionality, incidents and applying fixes.
- Provide global support by assisting end users: answering their questions, analysing the problems that they are encountering with production systems and implanting fixes.
- Ensure all changes are managed and released following BBC Worldwide Technology’s Change Management strategy including requirements gathering, impact analysis, testing and release management.
- Provide information and support to Project teams, including system testing and UAT support. Initial project work will be supporting the upgrade of 2 key systems from Access to SQL 2016.
- Ensure support documentation is current. Including analysis of service desk tickets, SLAs, the support wiki, and relevant training materials.
- Ensure all efforts are made to provide our users with the best possible customer service and a dynamic and enthusiastic approach service support.
The Ideal Candidate
The Ideal Candidate
Knowledge & Skills
- Systems: SQL, Microsoft Access, C#, VB6
- Computer science/software engineering graduate or equivalent experience developing production software
- Competence in one or more mainstream development languages and frameworks
- Experience of one or more mainstream development and deployment tool chains
- Knowledge of the web architecture and key technologies
- Strong stakeholder management skills
About the Company
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
BBC Worldwide Limited is the main commercial arm and a wholly owned subsidiary of the BBC. BBC Worldwide exists to support the BBC public service mission and to maximise profits on its behalf. It does this through investing in; commercialising and showcasing content from the BBC in the UK and around the world, In 2015/16, BBC Worldwide generated headline profits of £133.8M and headline sales of £1,029.4M and returned £222.2M to the BBC. Comprised predominantly of the non-English speaking world, our Global Markets business encompasses Western Europe, Central and Eastern Europe, Middle East and Africa (CEMA), Asia and Latin America. Business activities range from TV sales and channel operation to production and intellectual property exploitation, Commerce.