Systems Specialist (NCS), 3rd line support – Linux, VMWare, Elastic Search
BBC News is one of the largest news organisations in the world. Along with this we have some of the largest systems to support, telling the worlds news stories on Radio, TV and Online.
BBC Monitoring enables journalists and businesses to track broadcast, press and social media sources in multiple languages from over 150 countries worldwide. With expertise to filter, translate and report breaking news, media behaviours and emerging trends.
This is an exciting opportunity to join a team of technology specialists support the core production system used by BBC News and BBC Monitoring.
BBC Monitoring are moving from their current base in Caversham to Broadcasting House in central London. As part of the move their existing production systems will need to be moved or recreated in Broadcasting House.
As the Systems Specialist you will input in to the design process, to ensure the new systems are supportable and adaptable for future changes. Once the system is live, your team will take responsibility for the overall performance of the systems assigned to you. This includes systems architecture, system performance and the quality of supporting service and maintenance. You will be a Technical Specialist who provides expertise to other teams alongside ‘looking after’ all aspects of the system.
You will join a team that already supports BBC News during the replacement of its current script system with OpenMedia, by Annova. Through a complex implementation and migration programme, spanning several years, the new system will be rolled across approximately 150 sites and over 10,000 users.
Your team will provide 3rd line support for the Newsroom Computer System infrastructure. Collectively you are responsible for ensuring other support teams are appropriately trained and have adequate knowledge and documentation on their systems.
You will be able to build effective relationships with the OpenMedia project team, production teams, engineering teams across the BBC and with third party suppliers involved.
In addition to system ownership and line management, the key responsibilities include:
- Ensure architecture is fit for purpose
- Responsible for ensuring knowledge management systems and documentation is kept up to date
Third Party Suppliers
- Builds effective relationships system vendors and ensuring 3rd party support is effective and cost efficient by ensuring a regular review process with suppliers
- Acts as point of contact for all systems in their ownership; provides technical consultancy to project and development teams, procurement, support service design and change management
Incident & Problem Management
- Responsible for the resolution of escalated incidents from Technology support teams
- Assists with the command & control for major incident and service outages, keeping key stakeholders informed on progress
- Responsible for Problem Management for systems assigned, ensures that known issues and workarounds are documented and input into the Known Error Database
The Ideal Candidate
To be successful in this role, you will be able to demonstrate experience with managing large IT systems and working closely with project teams to deliver systems that meet production teams expectations.
You will already have extensive broadcast computer engineering experience in a live TV, Radio or multi-media environment.
Experience with Linux (CentOS, Ubuntu), VM-Ware, Apache and Elastic Search, as well as a strong appreciation for Web Technologies and Networking are essential for this role. Experience of Windows Server 2012 and Hyper-V is also desirable.
You will also possess excellent stakeholder management skills and be able to communicate technical matters and detail to non-technical people in a clear and concise way. Experience of managing stakeholders to compromise in a conflicting and demanding environment is also essential.
This role is based in London but may require working on other BBC sites.
Permanent contract x4
Grade: 7D (Proposed Band C)
- Excellent career progression – the BBC offers great opportunities for ambitious individuals to seek new challenges and work on many different and varied products.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- A vibrant digital community – we have a strong focus on continuous improvement and engineering excellence. We host regular talks from internal and external speakers, and provide generous opportunities to attend industry events and conferences.
- A variety of technical challenges – we work across a wide range of platforms, languages and technologies; from the latest frameworks and open standards, to the newest devices and modern cloud platforms.
- Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 25 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more
About the Company
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
The BBC is currently implementing a Career Path Framework which will result in employees being aligned to generic job titles and job descriptions. Consequently, successful applicants may be realigned to a slightly different job title shortly after joining the BBC