Team Lead, Operations Engineer
BBC Design & Engineering, Engineering Operations actively supports BBC programme makers to create and deliver great content across radio, TV and online. We are principally responsible for supporting live and recorded programme output all day, every day across News Group, Radio and BBC North in Salford. As a support department our role is to make life as easy as possible for those using the BBC’s technology, while minimising the amount of Licence Fee we consume in doing so.
This Team Lead, Operations Engineer role is advertised as a twelve month attachment for internal staff or a twelve month fixed term contract for external. The role will line manage a small team of system engineers and will communicate across multiple support and production teams.
The successful applicant will be expected to join an established team of system engineers, who provide graphics and weather systems expertise across a range of media technology.
You will need to be a proactive leader with proven track record of leading on process and performance.
The role will lead a small team of system engineers that provide third line advice and support, system upgrades and configuration; they also provide engineering effort to various projects and lead on problem management including liaising with 3rd party providers.
This is a management role and as the role holder you will engage with the Operational support teams, Business development teams and service management teams; you should have an understanding of their activities and relationships.
Are you the right candidate?
The Ideal Candidate will have:
- Demonstrable expertise in line management and be responsible for all appropriate authority and accountability in the role
- Experience of representing teams in regular meetings, stand ups, and post incident reviews that explore operational incidents.
- Accountability for development of the team and team knowledge sharing, and for providing guidance to all team members as appropriate, or advising where it will be found
- Experience of performance management
- Knowledge of best practice frameworks based on ITIL or Service Management principles (including Change, Configuration and Release) and how/why they can be applied
- Experience of working with 3rd party suppliers
- Experience of providing a high quality service in a demanding customer service environment
- Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing
- Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people
Contract type: 12 Month Fixed Term Contract / Attachment
Location: London, W1
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
- Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
About the BBC
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here