Team Lead, Systems Engineering
BBC Design & Engineering, Engineering Operations actively helps BBC programme makers create and deliver great content across radio, TV and online. We are principally responsible for supporting live and recorded programme output all day, every day across News Group, Radio and BBC North in Salford. As a support department our role is to make life as easy as possible for those using the BBC’s technology, while minimising the amount of Licence Fee we consume in doing so.
The Team Lead, Systems Engineering is responsible for the management and support of a team of system specialists and the systems assigned to them. This includes systems security, architecture, performance and the deployment of new releases.
The purpose of the team is to provide specialist services; they are the interface between the Support teams, Project delivery teams and Technology Suppliers. The Technical Specialist function provides systems ownership at architectural level including consultative & commissioning expertise.
We are looking for a pro-active leader with professional management skills to lead the Client and Server Platforms and Business infrastructure specialist team. This role is responsible for information security, patch management and testing, and best practice on an estate made up of nearly 3000 servers on primary sites and 1100 broadcast critical PCs and Task Stations in Studios and Galleries.
This role is responsible for primary tools and systems including Altiris (Symantec Management Agent), Sophos Eng Ops virus checker, BMC Atrium Discovery and Dependency Mapping, Password Management Pro, SAN Clustered Storage, Active Directory Governance & group policy administration and Microsoft System Centre Configuration Manager. The role holder will represent the department at governance boards and liaise with technology providers as appropriate.
The role will line manage a team of Technical Specialists who are the acknowledged experts and custodians for systems assigned to them and provide expertise and support to other teams as required.
The System Owner is accountable for system knowledge and documentation, overall system performance and works with other key stakeholders, i.e. Heads of Technology, Senior Operational stakeholders to ensure that systems are maintained, reliable and fit for use.
The System Owner will need to be able to build effective relationships with production and support teams, senior technology stakeholders, design & delivery teams and 3rd party suppliers involved with their systems alongside engaging with project teams to provide consultancy and resources as appropriate.
Are you the right candidate?
- Have extensive experience of supporting enterprise wide IT solutions in a live TV, Radio or multi-media environment
- Contribute to a technical roadmap for systems and services within their scope
- Have demonstrable experience in line managing technical teams and coordinating the work of multiple teams
- Have experience of Linux distributions and virtualisation platforms
- Communicate with stakeholders at a management level including 3rd party suppliers, representing the BBC at all times
- Have experience of providing a high quality service in a demanding and pressurised customer service environment where priorities are rapidly changing
- Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques
- Experience in working with project delivery teams from concept through to transition of projects into business as usual
- Authoritative knowledge of current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the role
- Knowledge of ITIL standards and the principles of service support and delivery
Contract type: 12 Month Attachment/Fixed Term Contract
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
- Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
About the BBC
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Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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